Privacy Policy

Who runs this site and how to contact us

BSEN Tech publishes practical business systems guidance covering CRM, helpdesk and workflow tools for product, trading and general businesses. This Privacy Policy explains how information is handled when you read or interact with the BSEN Tech website.

You do not need to register or provide personal information simply to read our articles. For privacy questions or requests concerning information you have provided to the site, contact the BSEN Tech Editors at info@bsentech.com.

Information that may be collected

Like most websites, BSEN Tech may receive technical information when a browser requests a page. This can include an IP address, browser and device information, requested pages, date and time information, referring pages and similar server-log data. Cookies and related technologies may also create or read identifiers used for website operation, analytics or advertising.

If you contact us by email, we receive the email address and other information you choose to include in your message. That information is used to understand and respond to the enquiry, including editorial questions, corrections, source issues or other messages sent through the published contact route.

Analytics and understanding site use

BSEN Tech uses Google Analytics, or may use similar analytics technology, to understand website traffic and usage in aggregate. Analytics can help show which pages are visited, how visitors reach the site, how long pages are used and broad technical or geographic information about visits. This helps us assess whether our CRM, support and workflow coverage is useful and discover areas that may need improvement.

Analytics information is intended to help us understand patterns rather than require readers to identify themselves. Analytics providers may process technical data according to their own systems and policies, so browser and cookie controls can affect what information is available for measurement.

Advertising and ad personalisation

Some BSEN Tech pages may display adverts supplied or measured by third-party advertising partners. Advertising services may use cookies or similar technologies to select, personalise, limit, deliver or measure advertising. This can involve information about visits to this and other websites, subject to the advertising provider's settings and policies.

Google provides Ads Settings through which users can manage ad personalisation and related choices. Because this page is restricted to links within BSEN Tech, we do not link externally from here; readers can find controls offered by advertising partners through Google's own services. Browser controls can also be used to restrict or remove cookies, although doing so may change some website or advertising behaviour.

Cookies and similar technologies

Cookies are small pieces of data stored or accessed by a browser. BSEN Tech may use cookies needed for website functionality and cookies associated with analytics and advertising. Analytics cookies help measure use of the site, while advertising cookies may help select or measure adverts and, depending on user choices, personalise them.

You can control cookies through your browser, including blocking or deleting them. Browser menus differ, so consult the settings or help information for the browser you use. Restricting cookies can reduce analytics or advertising functionality and may affect some website features.

How information is used and shared

Information may be used to operate and protect the website, understand aggregate usage, improve editorial content, respond to messages, diagnose technical problems and support advertising. We aim to use information in a way that is proportionate to the reason it was collected.

Information may be processed by service providers that support website operation and by analytics or advertising partners such as Google in connection with their services. Information may also be disclosed where reasonably necessary to respond to a valid legal request, protect the site or users, or address misuse. We do not describe technical service providers as part of the BSEN Tech editorial team merely because they process data for a website function.

Retention and international processing

Different information has different useful lifetimes. Our general aim is to keep identifiable information only for as long as it is reasonably needed for the purpose for which it was collected, including responding to an enquiry, maintaining necessary records, protecting the site or meeting applicable obligations. Technical, analytics and advertising services may apply their own retention settings or periods.

Some website, analytics or advertising providers may process information in countries other than the country from which a reader visits. Where international processing occurs, the relevant provider's arrangements and applicable data-protection requirements may affect how that transfer is handled.

Your privacy rights

Depending on where you live and the circumstances, UK GDPR and similar privacy laws may provide rights concerning personal information. These can include rights to request access, correction or deletion, and in some situations to object to or restrict particular processing. You may also have the right to complain to an appropriate data protection authority.

To make a privacy request concerning information held through BSEN Tech, email info@bsentech.com and explain what you are asking us to review. We may need enough information to understand the request and identify relevant correspondence or data, but you should not send unnecessary sensitive information.

Children

BSEN Tech is a business guidance website and is not directed at children under 13, or under 16 where local law requires that higher age threshold. The site does not require a reader to create an account in order to access its editorial content.

If you believe a child has sent personal information to the published contact address in circumstances that should be reviewed, contact us and identify the issue so it can be considered.

External links

Articles about CRM, helpdesk, workflow and related business systems may refer readers to third-party websites. Those sites operate their own services and privacy practices. BSEN Tech is not responsible for how an external website collects or uses information after you leave this site.

Before supplying personal information to another service, review that service's privacy information and relevant settings. A reference to a third-party product or source in an article does not make its privacy practices part of this policy.

Changes to this policy

This policy may be revised when website practices, analytics, advertising arrangements or applicable requirements change. Updated wording will be published on this page so readers can review the current explanation of how information is handled.

Last updated: September 2026. For related information about using the site, see the Terms of Use and About page.

Privacy contact

Questions about this Privacy Policy, concerns about information you have sent to BSEN Tech, or requests to exercise an applicable privacy right can be sent to info@bsentech.com. Please give enough context to identify the relevant issue without including information that is unnecessary for the request.

The BSEN Tech Editors use the published email as the contact route for privacy enquiries. No postal address, telephone number, named privacy officer or registration number is stated because no such contact fact is provided for this site.